Procedures are a set of principles and rules by which the employment relationship should be conducted. They also represents mechanisms used by the parties in the settlement of the problems occurred in these relationships.

Not only private organizations can have a set of procedures governing areas of interest to both parties, but also public authorities and institutions. This material deals with one of the various procedures and routines of forms and settlement of individual grievances of the employees as well as a practical analysis of how to use it within the establishments of local public administration.

 The topic discussed is one of the concerns of the doctrine, jurisprudence and legislation in the field of employment relationships, as determined by positive changes in the relations between employers and employees. Although the analysis of legislation and specialized literature emerges the need for specific procedures on the wording of and resolution of complaints, we believe that it is also necessary an upgrade of the work relations, creating an employment relationship in which dissatisfactions may not arise.